Patient engagement, synced in real time with two EMR/EHR systems.
A US healthcare company needed one platform for intake, scheduling, telehealth, reputation, and payments that stayed in step with the EMR/EHR systems practices already run on. We delivered it end to end, from ideation through ongoing support.
synced in real time
intake
coverage
The challenge
Independent practices run on their EMR/EHR. Every patient-facing tool around it, from intake forms to scheduling to payments, either feeds that record or creates another place for patient data to drift.
The client wanted a single patient engagement and practice growth platform: one that worked with two leading EMR/EHR systems in real time, handled protected health information with care, and gave practices the tools to attract and keep patients.
What we built
- Real-time EMR/EHR sync with two leading EMR/EHR systems, keeping patient data and appointments in step with the practice’s system of record.
- HIPAA-ready digital intake: forms patients complete before the visit, pulled cleanly into the EHR.
- Telehealth over WebRTC, with a Twilio fallback for low-bandwidth connections.
- Online scheduling so patients can book and reschedule without calling the front desk.
- Reputation management tools built for independent clinics.
- Secure payments through Stripe.
- Web and mobile apps in Next.js and React Native on a Node.js and MongoDB backend.
How we delivered it
- Discover & Shape. Ideation and product design with the client, defining the platform before a line of production code.
- Build & Integrate. Full-cycle development across web, mobile, and backend, with real-time sync to both EMR/EHR systems.
- Deploy. Containerized with Docker and deployed on AWS.
- Improve. Ongoing technical support after launch, with 24/7 coverage.
The outcome
The platform is live and in production. Practices get intake, scheduling, telehealth, reputation tools, and payments in one product, connected in real time to two leading EMR/EHR systems, with support that continued well past launch.
Integration-heavy, regulated builds like this are core to our software engineering work and a natural fit for a Forward Deployed Engineering pod.
Client details are withheld. A detailed walkthrough is available under NDA on request.
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